Shipping & Delivery
Itaki processes orders between Monday and Friday. Orders are processed within 24-48 hrs of purchase, and shipped the following day after the processing day.
Please note that we don't ship on weekends. In situations where products are in high demand, processing time can take longer than 3-4 working days.
* Please note due to ongoing COVID-19 disruptions, Free Shipping and Standard Shipping options may experience unpredictable delays and therefore we cannot make delivery time guarantees. If you need a package by a particular date or have an urgent request, we highly recommend selecting a Premium or Express shipping option at checkout. Thank you for your understanding and support!
**July Update: Most US warehouse services have resumed, those packages shipped before July via 3rd party shipping partners may still experience in transit delays but we will be working hard to ensure customers are well taken care of and issue re-shipments of needed. Thank you for your patience and understanding!
* Free shipping for all orders over 60$!
|Shipping Method||Cost (Please see exact rates at Checkout)||Delivery Time|
Standard Shipping:USPS/FedEx Priority(United States)
Economic Priority Parcel10-18 Business Days
Standard Shipping:Global EMS/Local Post (Worldwide)
Economic Priority Parcel8-16 Business Days
|Expedited DHL/FedEx Express (United States)||$12-14 USD||5-8 Business Days|
|Expedited DHL/UPS Express (Worldwide)||$14-20 USD||5-9 Business Days|
*Note these delivery times are estimates and varies based on shipping address. For specific rates, please enter a valid shipping address at checkout prior to payment. For detailed tracking information, please see your Order Summary/Account for details.
Please ensure all delivery information is correct. Delays may occur due to mis-entered addresses. Itaki Co will NOT be responsible for missed deliveries due to false/wrong addresses and/or customer inaction to pickup packages. Delays may also occur as a result of customs clearance.
Once shipment email is received we will no longer to be able to change or correct delivery information. You the customer will void any replacements or refunds if correct shipment information isn't provided at time of shipment email.
Express/Expedited or Insured shipments come with delivery date guarantees. Any packages late for more than a week can be voided of any shipping fees and maybe eligible for an inquiry for a refund should there be an issue with the package. All other packages (free or standard shipping) come with a 8-week shipment insurance to accommodate for back-orders, pre-made products and extenuating circumstances. Beyond this insured time-frame, customers are eligible for full package re-reimbursement. In most cases if serious shipping delays are present, customers will be re-shipped a package before insurance runs out.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.