Refunds & Returns
There's a reason why Itaki has become so popular! Our Itaki devices have always lived up to expectations and thousands around the world would agree. All our testimonials are organic by real users like you, but if for some reason Itaki's products did not live up to our promises or disappointed you, we're here to help make things right!
Our Brand reputation is far more important to us than taking shortcuts or making a quick buck. Itaki Co is here to start a movement and become a leader in promoting healthy and portable eating one Itaki at a time!
Itaki guarantees a replacement/refund policy on all purchases within 30 days upon receiving your package that ensures coverage for:
- Lost items/misdeliveries (mistakes/lost by courier as indicated by tracking/misdeliveries due to customer error may not be covered)
- Damages due to packaging/mishandling
- Manufacturing Defects
- Malfunctional Items (if the device is an electronic product)
You may also be eligible for a manufacturer's warranty coverage after this. Relevant photos/videos documenting the case may be required by us. Replacements for damaged items will not require returns if a photo of the damaged item is submitted to the support team. Please note color selections may not be guaranteed, and may be substituted based on availability.
As per e-Commerce Industry Standards, Vendors are obligated to provide return/exchange labels or solutions for the following product categories:
- Machinery Parts
- Apparel related wearables(style preferences/sizing issues)
- Accessories (with custom-sizing)
- Custom-made products or items received in the wrong color (SKUs), unless an agreement is arranged otherwise
- Add-on devices (replacement cords, adapters etc)
You are entitled to return, exchange or request a refund for any items of this nature (apparel/wearables, wearable gadgets, accessories, custom mades) within 30 days. Items not in the above categories, might not be returnable if the reasons for return do not fall under Itaki's 'Policy Guarantees'.
You are also fully covered for any items ordered that are lost-in-transit as well as partial coverage for late deliveries not shipped/received for more than 14 days after the promised delivery time-frame for the shipping method selected.
* Returns due to ineligible or incomplete addresses and/or buyer’s inaction to receive or pickup the package is not eligible for coverage.
If more than 30 days have gone by since receiving your purchase, Itaki is not obligated to offer you a refund or exchange.
This applies to items that are specifically custom made for you (i.e Itaki occasionally does offer 'Custom Made' lunchbox/device designs for special purposes). Enforceable policy lasts 30 days upon receiving your item should you feel the item was not made to your specifications. If 30 days have gone by since receiving your item, Itaki is not obligated to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the original condition that you received it. It must also be in the original packaging.
For all Return/Refund requests, we would kindly ask you to document the defect issue or problem via photo or video to help us with your case and for enforcing better Vendor quality control.
If no evidence/insufficient evidence is submitted, Itaki is not obligated to honor your request for refunds/returns.