Refunds & Returns
Itaki guarantees a replacement/refund policy on all purchases within 15 days upon receiving your package that ensures coverage for:
- Lost items/misdeliveries (as shown in tracking/misdeliveries due to customer error may not be covered)
- Damages due to packaging/mishandling
- Manufacturing Defects
- Malfunctional Items (if the device is an electronic product)
You may also be eligible for a manufacturer's warranty coverage after this. Relevant photos/videos documenting the case may be required by the Vendor. Replacements for damaged items will not require returns if a photo of the damaged item is submitted to the support team.
As per e-Commerce Industry Standards, Vendors are obligated to provide return/exchange labels or solutions for the following product categories:
- Machinery Parts
- Apparel related wearables(style preferences/sizing issues)
- Accessories (with custom-sizing)
- Custom-made products or items received in the wrong color (SKUs), unless an agreement is arranged otherwise
- Add-on devices (replacement cords, adapters etc)
You are entitled to return, exchange or request a refund for any items of this nature (apparel/wearables, wearable gadgets, accessories, custom mades) within 30 days. Items not in the above categories, may not be returnable.
You are also fully covered for any items ordered that are lost-in-transit as well as partial coverage for late deliveries not shipped/received for more than 14 days after the promised delivery time-frame for the shipping method selected.
* Returns due to ineligible or incomplete addresses and/or buyer’s inaction to receive or pickup the package is not eligible for coverage.
If more than 30 days have gone by since receiving your purchase, Itaki is not obligated to offer you a refund or exchange.
This applies to items that are specifically custom made for you (i.e custom accessories, apparel related items.). Enforceable policy lasts 30 days upon receiving your item should you feel the item was not made to your specifications. If 30 days have gone by since receiving your item, Itaki is not obligated to offer you a refund or exchange. (Unless otherwise alternative solutions are arranged between you and the Vendor).
To be eligible for a return, your item must be unused and in the original condition that you received it. It must also be in the original packaging.
For all Return/Refund requests, we would kindly ask you to document the defect issue or problem via photo or video to help us with your case and for enforcing better Vendor quality control.
If no evidence/insufficient evidence is submitted, Itaki is not obligated to honor your request for refunds/returns.