COVID-19 Special Bulletin
In lieu of the COVID-19 pandemic, we understand many customers may have concerns and worries about their packages. We're here to help!
Here at Itaki, we'll do our best to ensure your shipment arrives in a timely fashion, but we've had to take more drastic measures in order to ensure packages can still get to our customers!
If you have an urgent request and need to receive your order by a particular date, we advise you to request an upgrade to your shipping option to 'Express' as soon as possible by reaching out to firstname.lastname@example.org (if the order hasn't shipped yet). If your order has already shipped and you have an urgent request date, please reach out to us and we can re-ship your order again using an Express courier to ensure you receive your package by a particular date. Upgrades for a re-shipment will be at a discounted rate or for free, depending on case-by-case circumstances. Subsequently, the late package from the original shipment will also be free to keep and you will not be required to return it once that arrives.
***Please note it's a difficult time for startup businesses both big and small worldwide, so we would appreciate customers only request this option if you truly have an urgent request/need. We sincerely appreciate your support! We have also implemented measures in place to protect consumers should larger scaled Carrier delays occur, by providing the appropriate support, including free re-shipments, shipping credits and refunds. You can be assured that we have you covered. Your concern is our concern!
Thank you for your patience and understanding!